Front Office Supervisor – Hotel Front Desk Lead

About the role

We are looking for a Front Office Supervisor to lead our front desk team in delivering an exceptional guest journey from arrival to departure. As the face of the hotel, you will ensure service standards are met while fostering a welcoming atmosphere.

Key responsibilities

• Lead and supervise the daily operations of the front office, ensuring friendly and engaging service.
• Handle guest concerns promptly, coordinate with relevant departments to guarantee memorable experiences.
• Communicate daily priorities to staff to personalize service and maintain high standards.

Required profile

• Service‑focused personality.
• Previous experience in a similar leadership role (preferred).
• Experience with Opera or a comparable property management system.
• Strong interpersonal and problem‑solving abilities, leading by example.

Required skills

• Opera (property management system)

What we offer

• Employee benefit card with discounted rates across Accor hotels worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop and grow within the property and globally.
• Participation in corporate social responsibility initiatives such as Planet 21.