Information Technology Manager

About the role

The Information Technology Manager will lead day‑to‑day IT operations, drive digital transformation, and ensure business continuity across the group’s branches in Kuwait.

Key responsibilities

• Oversee ERP system maintenance, enhancements, and integration.
• Manage helpdesk services, hardware onboarding, and back‑end infrastructure sizing.
• Standardize IT infrastructure, policies, and cybersecurity controls across all branches.
• Establish branch IT governance, including reporting lines, connectivity, and asset visibility.
• Lead data governance initiatives: protection, master data management, migration, and archiving.
• Own group‑wide business continuity planning, testing, and disaster‑recovery coordination.
• Drive long‑term digital transformation projects such as AI adoption, CRM migration, and workflow automation.

Required profile

• Bachelor’s degree in IT, Computer Science, MIS or related field (required).
• 10–12 years progressive IT experience, with at least 5 years in senior leadership.
• Proven track record managing multi‑branch IT operations and digital transformation.
• Experience with cybersecurity frameworks, data governance, and business continuity planning.
• Strong budget, vendor, and stakeholder management skills.

Required skills

• ERP systems
• CRM platforms
• Cybersecurity frameworks
• Data governance and migration
• Business continuity management