Senior Advanced Project Engineer

About the role

The A360 Performance Manager leads the Service/Support Team, covering contract management, delivery and execution of all Assurance A360 activities, including agreed metrics and customer interactions. The role provides strategic leadership to a multi-disciplined team of FSM and SOL specialists, Service, Projects and Support specialists who deal with complex technical equipment and sophisticated products and services.

Key responsibilities

• Plan and forecast business performance, deploy growth initiatives and partner with Project Automation and Advanced Solutions business lines
• Work with the Sales team to drive additional orders and business opportunities
• Develop an operational plan with the Field Service Manager and Service Operations Leader, using applicable CRM and SAP
• Communicate with customers according to a contract-specific communications plan, supported by stakeholder analysis and RASCI
• Support incident resolution and troubleshooting, review system performance metrics, and oversee major upgrades and migrations
• Approve significant change requests, assess risks and benefits, and take part in pre-outage planning and on-process migrations
• Advise the site on project activities affecting the control system, update documentation and support training needs
• Manage third-party underpinning contracts and ensure compliance with the contract-specific HSE plan and Honeywell safety standards

Required profile

• Degree in engineering or relevant job experience; advanced degrees in Electrical or Mechanical Engineering valued
• 5-10 years in an industrial environment
• Irregular hours for global time-zone calls and possible off-shore visits
• Technical management and leadership abilities, negotiation and conflict management skills

Required skills

• Service and project management methodologies
• Business, engineering, field and supply chain principles
• CRM and SAP
• Quality management systems and processes
• IT remote connection tools