Senior Business Analyst - Order Management System (OMS)

About the role

We are looking for a Senior Business Analyst to lead the design and optimisation of our Order Management System (OMS) within a complex omnichannel and marketplace environment. You will act as the bridge between business stakeholders and IT teams to ensure seamless order orchestration across owned inventory and third‑party sellers.

Key responsibilities

• Serve as the primary liaison for the Order Management domain, covering order orchestration, allocation, fulfillment, cancellations, and returns.
• Conduct structured business analysis including stakeholder interviews, requirement documentation, process flows, and user stories for end‑to‑end omnichannel journeys.
• Collaborate with cross‑functional analysts, product owners, solution architects, and vendors to integrate OMS with Commercetools, SAP, FarEye, Salesforce Service Cloud and Mirakl.
• Drive enhancements for BOPIS, ship‑from‑store, reserve‑online, and return‑anywhere capabilities.
• Support UAT planning, deployment readiness, and post‑go‑live validation of order lifecycle performance.
• Monitor OMS KPIs (allocation accuracy, split ratio, turnaround time) and recommend continuous improvements.

Required profile

• Bachelor’s degree in Engineering, Computer Science, Information Systems or related field.
• 8‑10 years of overall experience with at least 4 years focused on Order Management Systems in retail, e‑commerce or supply‑chain contexts.
• Proven ability to translate business needs into technical specifications and drive cross‑functional projects.

Required skills

• Fluent Commerce (mandatory) or equivalent OMS such as Manhattan, Sterling, Increff, Salesforce OMS.
• Marketplace platforms experience – Mirakl or similar.
• Retail system knowledge – Commercetools, SAP, Salesforce, WMS, TMS (FarEye).
• Data & KPI analysis – order metrics, SLA tracking, seller performance.
• Agile tools – JIRA, Confluence, MS Project.