Senior Ecommerce Specialist

About the role

We are looking for an experienced Senior E‑Commerce Specialist to lead the digital sales channels of a leading Food & Beverage company in Kuwait. You will be responsible for the day‑to‑day management and optimisation of the company’s website, mobile app and online ordering platforms, driving growth and enhancing the customer experience.

Key responsibilities

• Manage daily operations of the website, mobile application and e‑commerce platforms.
• Oversee and optimise online ordering and third‑party delivery services.
• Execute and monitor digital campaigns through backend systems.
• Track e‑commerce performance, sales, orders and key KPIs.
• Maintain accurate menus, pricing, promotions and product availability across all digital channels.
• Analyse platform performance and prepare regular reports for the Head of Marketing.
• Identify opportunities to improve online sales, conversion rates and customer experience.
• Collaborate with Marketing, Operations and IT teams to ensure smooth platform operation.

Required profile

• Bachelor’s degree in Marketing, E‑Commerce, Business Administration or a related field.
• Minimum 5 years of relevant e‑commerce experience, preferably in the Food & Beverage sector.
• Hands‑on experience managing websites, mobile apps and online ordering platforms.
• Proven ability to manage digital campaigns via backend platforms.
• Strong analytical, reporting and problem‑solving skills.
• Fluent in English; Arabic is a strong plus.
• Currently based in Kuwait.

Required skills