Senior Service Technician – Field Service

About the role

Alghanim Industries is seeking an experienced Senior Service Technician to deliver on‑site repair and maintenance for household appliances. You will diagnose faults, perform repairs, and ensure customer satisfaction across the Kuwait region.

Key responsibilities

• Pre‑screen, identify, analyse, and repair appliance and electronic product failures.
• Configure and troubleshoot hardware including audio‑DSP, A/V control, video/audio devices, and USB‑based software applications.
• Order required parts in advance to minimise customer downtime.
• Handle daily administrative tasks such as warranty claims and report submissions.
• Maintain performance objectives, vehicle, tools, equipment, and parts inventory.
• Work independently without onsite supervision while adhering to safety standards.
• Complete service documentation, reports, logs, and records for each job.

Required profile

• 3–5 years of field service experience with major home appliances.
• Valid Refrigerant Handling Certificate(s), CET and HVAC certifications.
• Valid driver’s licence with a clean driving record.
• Physical ability to perform typical field‑service tasks (lifting, bending, etc.).
• Flexibility to work varied schedules based on business needs.
• Strong communication, organization and customer‑service skills.

Required skills

• CET certification
• HVAC knowledge
• Smartphone technology proficiency
• Diagnostic test equipment usage
• Refrigerant Handling Certificate
• Refrigeration tools operation
• Proprietary software applications
• Microsoft Office suite