Front Desk Agent

About the role

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check‑in and check‑out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. You will also maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations.

Key responsibilities

• Deliver efficient, courteous, and prompt service to ensure high customer satisfaction from arrival to departure.
• Personally greet guests by name, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in‑room and hotel familiarisation, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, and attractions, to respond effectively to guest queries.
• Maintain awareness of daily rate and occupancy levels for accurate decision‑making.
• Adhere to Front Desk cashiering standards, handling all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check‑in to check‑out, ensuring accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.