Front Office Supervisor – Arabic Speaker

About the role

Front Office Supervisors ensure guests enjoy a memorable stay from arrival to departure by delivering exceptional service and maintaining operational excellence at the hotel.

Key responsibilities

• Greet guests, manage check‑ins, respond to requests and settle accounts with a friendly approach.
• Supervise day‑to‑day front office operations, ensuring service standards are consistently met.
• Address guest concerns promptly, track issues and coordinate with relevant departments for swift resolution.
• Assist the Front Office Manager with staffing records, scheduling and staff training initiatives.

Required profile

• Service‑focused personality with a genuine commitment to hospitality and proven customer‑service experience.
• Fluency in English and Arabic (additional languages a plus).
• Demonstrated supervisory or team‑leadership experience in a hospitality or customer‑facing environment.
• Strong problem‑solving, conflict‑resolution, organizational and multitasking abilities.
• Excellent verbal and written communication skills in English and Arabic.
• Knowledge of hospitality industry standards, guest service protocols and front office best practices.

Required skills

• Proficiency with the Opera property management system or a comparable hotel‑management software.

What we offer

• Employee benefit card with discounted rates at Accor worldwide.
• Learning programs through Accor Academies.
• Career development opportunities across more than 5,100 hotels in 110 countries.
• Participation in corporate social‑responsibility initiatives such as Planet 21.
• Commitment to diversity and inclusion.