Delivery Advisor – Aftersales
Alghanim Industries - Food and Beverage · Hawally
Job description
About the role
The Delivery Advisor – Aftersales ensures a smooth hand‑over of serviced vehicles to customers, delivering a high‑quality experience and gathering feedback to improve satisfaction levels.
Key responsibilities
- Inform customers by phone when their vehicle is ready and confirm delivery date/time.
- Greet customers on arrival, explain completed work, charges and any unresolved complaints.
- Log all calls and interactions in the Kerridge CRM system.
- Provide a follow‑up call within 48 hours of delivery to assess satisfaction and record feedback.
- Escalate any dissatisfaction to the manager for resolution.
Required profile
- Minimum 5 years of customer service experience, preferably in the automotive or hospitality sector.
- Graduate in any discipline; hospitality background is a plus.
- Strong interpersonal and communication skills in English; Arabic is an advantage.
Required skills
- Kerridge CRM
- Microsoft Office applications
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Published 4 days ago
Expires 1 month from now
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Alghanim Industries - Food and Beverage
Hawally
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