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Delivery Advisor – Aftersales

Alghanim Industries - Food and Beverage · Hawally

New
🇬🇧 English
Kerridge CRM Microsoft Office

Job description

About the role

The Delivery Advisor – Aftersales ensures a smooth hand‑over of serviced vehicles to customers, delivering a high‑quality experience and gathering feedback to improve satisfaction levels.

Key responsibilities

  • Inform customers by phone when their vehicle is ready and confirm delivery date/time.
  • Greet customers on arrival, explain completed work, charges and any unresolved complaints.
  • Log all calls and interactions in the Kerridge CRM system.
  • Provide a follow‑up call within 48 hours of delivery to assess satisfaction and record feedback.
  • Escalate any dissatisfaction to the manager for resolution.

Required profile

  • Minimum 5 years of customer service experience, preferably in the automotive or hospitality sector.
  • Graduate in any discipline; hospitality background is a plus.
  • Strong interpersonal and communication skills in English; Arabic is an advantage.

Required skills

  • Kerridge CRM
  • Microsoft Office applications

Questions fréquentes

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Published 4 days ago

Expires 1 month from now

14 views · 0 interested

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Alghanim Industries - Food and Beverage

Hawally