Delivery Advisor - Aftersales
Alghanim Industries
Job description
About the role
We are looking for a Delivery Advisor – Aftersales to ensure an outstanding customer experience when vehicles are handed over. The role involves coordinating delivery schedules, explaining completed work, and gathering feedback to improve satisfaction.
Key responsibilities
- Notify customers promptly when their vehicle is ready, provide job details and costs, and confirm delivery date/time, logging the call in Kerridge CRM.
- Greet customers on arrival, explain the work performed, any pending complaints, and present the job card report.
- Advise customers on upcoming service needs and encourage appointment bookings.
- Collect immediate satisfaction feedback using the prescribed evaluation format.
- Conduct a follow‑up call within 48 hours of delivery, log the interaction, and forward any dissatisfaction cases to the manager.
- Build and maintain a healthy, profitable relationship by actively listening to customer feedback.
Required profile
- Minimum 5 years of experience in customer service.
- Graduate in any discipline, preferably hospitality.
- Strong interpersonal and communication skills in English; Arabic is a plus.
- Familiarity with Microsoft Office applications.
Required skills
- Proficiency with Microsoft Office.
- Experience using Kerridge CRM.
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Published 4 days ago
Expires 1 month from now
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Alghanim Industries
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