Delivery Advisor - Aftersales

About the role

We are looking for a Delivery Advisor – Aftersales to ensure an outstanding customer experience when vehicles are handed over. The role involves coordinating delivery schedules, explaining completed work, and gathering feedback to improve satisfaction.

Key responsibilities

• Notify customers promptly when their vehicle is ready, provide job details and costs, and confirm delivery date/time, logging the call in Kerridge CRM.
• Greet customers on arrival, explain the work performed, any pending complaints, and present the job card report.
• Advise customers on upcoming service needs and encourage appointment bookings.
• Collect immediate satisfaction feedback using the prescribed evaluation format.
• Conduct a follow‑up call within 48 hours of delivery, log the interaction, and forward any dissatisfaction cases to the manager.
• Build and maintain a healthy, profitable relationship by actively listening to customer feedback.

Required profile

• Minimum 5 years of experience in customer service.
• Graduate in any discipline, preferably hospitality.
• Strong interpersonal and communication skills in English; Arabic is a plus.
• Familiarity with Microsoft Office applications.

Required skills

• Proficiency with Microsoft Office.
• Experience using Kerridge CRM.