Call Center Agent – Customer Support
Verdi · Sharq
Job description
About the role
Join Verdi’s dynamic team as a Call Center Agent, the first point of contact for customers. You will deliver exceptional service, resolve inquiries, and contribute to overall customer satisfaction in a fast‑paced environment.
Key responsibilities
- Handle incoming customer calls, addressing questions and concerns promptly and accurately.
- Document interactions and track issues using CRM software.
- Collaborate with teammates to share best practices and improve service delivery.
- Identify trends in inquiries and provide insights to management.
- Participate in training sessions and assist in onboarding new team members.
- Manage difficult interactions with professionalism and follow up to ensure satisfaction.
Required profile
- 2‑4 years of proven experience in a call center or customer service environment.
- Fluent in English and Arabic, both written and spoken.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and attention to detail.
- Team‑oriented mindset with adaptability to learn new processes quickly.
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Published 1 day ago
Expires 1 month from now
19 views · 0 interested
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Verdi
Sharq
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