This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Call Center Agent
Gifts Gate · Koweït
Job description
About the role
The Call Center Agent position is a full‑time, on‑site role based in Kuwait City. You will manage both inbound and outbound calls, providing assistance and resolving issues for customers while ensuring a positive experience.
Key responsibilities
- Handle inbound and outbound customer calls efficiently.
- Resolve customer inquiries and issues, documenting each interaction in the system.
- Follow up with customers to confirm satisfaction and close cases.
- Collaborate with team members to meet service standards and performance targets.
- Support promotional campaigns and other operational initiatives.
Required profile
- Strong customer service background, preferably with experience as a Customer Service Representative or similar.
- Excellent spoken and written English; Arabic is a plus.
- High school diploma or equivalent; additional customer‑service training is advantageous.
- Ability to work on‑site, manage time effectively and handle high call volumes.
Required skills
- Proficiency with call center software.
- Experience using CRM systems.
- Basic office applications (e.g., Microsoft Office).
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Gifts Gate
Koweït
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