Call Center Agent

About the role

We are looking for a proactive Call Center Agent to join our automotive division’s customer service team. The role involves handling inbound and outbound calls, addressing customer enquiries, and supporting service‑center operations to ensure a high level of satisfaction.

Key responsibilities

• Manage the flow of incoming calls from existing customers and initiate calls to new prospects.
• Open and update job cards related to the service centre.
• Resolve customer issues concerning vehicle delivery, showroom queries, and after‑sales support.
• Conduct customer satisfaction surveys and forward complaints to the call‑centre supervisor.
• Execute telemarketing campaigns aimed at increasing sales.
• Maintain call quality standards to deliver excellent service.

Required profile

• Bilingual with strong command of English and Arabic.
• Minimum two years of experience in a call‑center or customer‑service environment.
• High school diploma or equivalent.
• Clear voice, good pronunciation and strong communication abilities.
• Team‑oriented attitude and friendly approach to customers.

Required skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).