This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Call Center Manager (Arabic nationality preferred)
KUWAIT JOBS HERE · Qurain
Job description
About the role
We are seeking an experienced Call Center Manager to lead our team in Al Qurain, Kuwait. The role focuses on driving performance, ensuring high‑quality customer service, and achieving operational targets.
Key responsibilities
- Lead, coach, and develop a team of call centre agents.
- Monitor performance metrics, prepare regular reports, and implement improvement initiatives.
- Maintain service standards and ensure compliance with company policies.
- Manage scheduling, staffing, and resource allocation to meet demand.
- Collaborate with other departments to resolve escalated issues and enhance the customer experience.
Required profile
- Minimum 3 years of experience in a call centre management or similar leadership role.
- Arabic nationality preferred.
- Strong leadership, communication, and customer‑service abilities.
- Ability to work under pressure and meet targets.
Required skills
- Microsoft Office
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KUWAIT JOBS HERE
Qurain
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