Clinical Receptionist III

About the role

The Clinical Receptionist III performs and oversees advanced reception and patient coordination tasks, supports clinic workflow, data accuracy and patient experience, and complies with DDI operational and service standards. The role may supervise Clinical Receptionist I and II staff as delegated.

Key responsibilities

• Manage daily clinic appointment coordination and complex scheduling, confirm appointments, track the waiting list and audit patient data and appointments.
• Keep patient registration and data accurate and up to date in EHR systems, and scan and upload required documents and lab requests into the EHR.
• Supervise the reception desk workflow, train junior staff, coordinate communication between reception, nursing and medical staff, and answer calls and follow up on patient requests.
• Generate and review daily reports on patient visits, no-shows and consent forms, and prepare statistics for patients and appointments across clinics.
• Recruit patients for research, book and follow up research appointments, and support new reception processes, outreach and marketing.
• Uphold confidentiality and DDI policies, comply with occupational health, safety and infection control policies, and wear the agreed uniform.

Required profile

• Minimum of 5 years of relevant experience in patient reception or clinical administration.
• Bachelor's degree in Business Administration, Health Care Management, Customer Services, Marketing or a related discipline.
• Bilingual Arabic and English.
• Ability to multitask, prioritize and work under pressure; supervisory duties may apply.

Required skills

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Advanced use of EHR and appointment systems.
• Understanding of healthcare workflows and service standards.