Clinical Receptionist III (Kuwaiti Nationals)

About the role

This position is for Kuwaiti nationals to perform and oversee advanced reception and patient coordination tasks, supporting clinic workflow, data accuracy and patient experience in line with DDI operational and service standards. The role is bilingual (English/Arabic) and requires about 5 years of experience; the closing date is 12 November 2026.

Key responsibilities

• Patient registration and appointment coordination: manage daily scheduling, confirm appointments, track the waiting list, audit patient data and register information in the EHR.
• Reception operations: supervise the reception desk, coordinate communication between reception, nursing and medical staff, answer calls and follow up on patient requests.
• Clinical administration: generate daily reports on visits, no-shows and consent forms, scan and upload documents, add lab requests to the EHR, complete patient pathways and prepare statistics for clinics.
• Research support: recruit patients for research and book and follow up research appointments.
• Service improvement and outreach, and compliance with confidentiality, DDI policies and infection control standards.
• May supervise Clinical Receptionist I and II staff as delegated.

Required profile

• Minimum of 5 years of relevant experience in patient reception or clinical administration.
• Bachelor's degree in Business Administration, health care management, customer services, marketing or a related discipline.
• Bilingual Arabic and English.
• Adherence to the agreed uniform dress code.

Required skills

• Advanced use of EHR and appointment systems.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Understanding of healthcare workflows and service standards.
• Teamwork, attention to detail, time management and ability to work under pressure.