Front Desk Supervisor

About the role

The Front Desk Supervisor is responsible for delivering exceptional, guest‑focused service while overseeing daily front‑desk operations. You will lead a team of front‑desk colleagues, ensure smooth interactions with guests, and maintain a welcoming atmosphere throughout their stay.

Key responsibilities

• Greet guests warmly from arrival to departure, meeting their expectations.
• Coordinate with all relevant hotel departments to guarantee seamless service delivery.
• Supervise and coach front‑desk staff, ensuring professional and friendly guest interactions.
• Provide up‑to‑date information on hotel and local services, answering guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Verify accuracy of cashier and city‑ledger bills at shift end.
• Uphold environmental, health, and safety standards in line with company policies.

Required profile

• Professional demeanor with strong communication skills.
• Ability to lead and motivate a front‑desk team.
• Customer‑service orientation and problem‑solving attitude.
• Attention to detail in billing and record‑keeping.
• Commitment to health, safety, and environmental procedures.

Required skills