Front Desk Supervisor

About the role

The Front Desk Supervisor ensures every guest receives a warm, professional welcome and enjoys a memorable stay. This role combines direct guest interaction with the management of front‑desk operations and staff, maintaining high standards of hospitality and service quality.

Key responsibilities

• Greet guests warmly from arrival to departure, meeting their expectations.
• Coordinate with all relevant hotel departments to guarantee seamless service delivery.
• Supervise and coach front‑desk team members, ensuring professional and friendly guest interactions.
• Provide up‑to‑date information on hotel and local services, answering guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring satisfactory resolution.
• Maintain awareness of guest profiles to personalize service.
• Verify that guests receive the agreed accommodation and amenities.
• Review cashier and city‑ledger bills at shift end to confirm billing accuracy.
• Uphold environmental, health, and safety standards in line with company policies.

Required profile

• Proven experience in front‑desk operations within a hotel or similar hospitality setting.
• Demonstrated supervisory or team‑lead experience.
• Strong communication skills and ability to work collaboratively with multiple departments.
• Customer‑focused mindset with the ability to resolve issues promptly.
• Attention to detail for billing verification and safety compliance.

Required skills