Front Office Driver

About the role

The Front Office Driver provides safe, courteous, and timely transportation for hotel guests, primarily between the airport and the property. Working closely with the Front Office, Concierge and Bell Desk, the driver ensures a smooth arrival and departure experience for all guests.

Key responsibilities

• Transport guests to and from the airport and other requested destinations, maintaining punctuality.
• Welcome arriving guests, assist with luggage, and ensure a professional first impression.
• Coordinate with Front Office, Concierge, and Bell Desk to confirm pick‑up locations, flight details and schedules.
• Conduct basic vehicle checks before each shift and report any defects, accidents or maintenance needs.
• Maintain the hotel vehicle in a clean, presentable and guest‑ready condition.
• Follow Kuwait traffic laws, hotel safety standards and defensive driving practices.
• Record trips, mileage, fuel consumption and other required documentation accurately.
• Protect guest privacy, especially when transporting VIPs.
• Assist with guest‑related errands, document delivery and support Bell Desk duties when not on transport assignments.

Required profile

• Good driving record with solid knowledge of Kuwait roads, key locations and airport routes.
• Previous experience as a hotel driver, chauffeur or professional driver is preferred.
• Hospitality or guest‑service experience is an advantage.
• Strong communication skills in English; Arabic or additional languages are a plus.
• Professional appearance, flexible to work shifts including early mornings, late nights, weekends and public holidays.

What we offer

• Competitive salary and benefits package.
• Access to IHG’s global colleague benefits, hotel discounts and recognition programmes.
• Learning and development opportunities within a supportive, inclusive workplace.
• Chance to be part of a global hospitality family that values individuality and well‑being.