Front Office Manager

About the role

The Front Office Manager leads the Front Office team, acting as the primary link between guests, the hotel, and internal departments. You will ensure every guest receives an exceptional experience from check‑in to check‑out while driving occupancy and revenue.

Key responsibilities

• Oversee all Front Office operations, maintaining high service standards.
• Monitor guest satisfaction trends and implement continuous improvement actions.
• Recognise regular and VIP guests and promote the hotel’s loyalty programme.
• Maximise room occupancy using up‑selling techniques and optimal rate management.
• Set departmental objectives, schedules, budgets, policies and procedures.
• Train, coach and evaluate Front Office team members, ensuring product and local area knowledge.
• Maintain communication with all hotel departments and manage staffing levels.
• Conduct monthly meetings, produce minutes and handle performance issues in line with company policy.
• Recruit, develop and retain Front Office staff.
• Ensure compliance with security, fire, health and safety regulations and manage front‑of‑house equipment and property management systems.

Required profile

• Degree or diploma in Hotel Management or equivalent.
• Minimum 3 years of supervisory experience in front office or similar hospitality role.
• Strong commercial awareness and sales capability.
• Proven experience managing people, budgets and P&L.
• Excellent leadership, interpersonal and communication skills.
• Resilient, accountable and able to work under pressure.
• Professional grooming standards and flexibility to adapt to varied situations.

Required skills

• High level of IT proficiency.
• Experience with property management systems.

What we offer

• Opportunity to lead a dynamic team in a globally recognised hotel brand.
• Professional development and career progression within the hospitality sector.