Front Office Receptionist – Hotel

About the role

We are looking for a Front Office Receptionist to be the first point of contact for guests at ibis Kuwait Salmiya. The successful candidate will ensure a smooth check‑in and check‑out experience, provide accurate information and deliver the high service standards expected by Accor.

Key responsibilities

• Welcome guests and perform efficient check‑in/check‑out procedures.
• Manage room reservations, modifications and cancellations.
• Handle guest requests, inquiries and complaints professionally.
• Process payments, maintain accurate billing and issue invoices.
• Answer telephone calls and direct inquiries appropriately.
• Coordinate with housekeeping and other departments to guarantee guest satisfaction.
• Maintain accurate guest records using the hotel’s property management system.
• Provide information about hotel services, facilities and local attractions.
• Keep the reception area clean, organized and presentable at all times.
• Follow hotel policies, safety procedures and service standards.

Required profile

• Bachelor’s degree in Hospitality, Tourism or a related field preferred.
• Previous experience in front office, reception or customer service is an advantage.
• Strong communication and interpersonal skills with a professional appearance.
• Flexibility to work shifts, including weekends and public holidays.
• Eligible to work in Kuwait with transferable residency (Article 18) and available to join immediately or after notice period.

Required skills

• Proficiency in Microsoft Office.
• Experience with hotel property management systems (e.g., Opera) is a plus.