Front Office Supervisor

About the role

The Front Office Supervisor will lead the daily front desk operations at The Ray Hotel by Cloud 7, ensuring seamless check‑in and check‑out experiences for both business and leisure guests. This role combines team leadership with hands‑on guest service to maintain high standards of hospitality.

Key responsibilities

• Supervise daily front office operations, guaranteeing smooth check‑in and check‑out processes.
• Lead, support, and motivate the front office team to deliver high‑quality guest service.
• Handle reservations, room assignments, billing, and cash transactions accurately.
• Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution.
• Coordinate closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure seamless guest experiences.
• Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations.
• Train and guide front office team members on operational procedures and guest service standards.
• Maintain accurate guest records, reports, and transactions in the Property Management System (PMS).
• Assist in preparing shift reports, room status updates, and daily operational briefings.

Required profile

Required skills

• Property Management System (PMS) proficiency