Group Head - Learning and Development

About the role

We are seeking a Group Head of Learning and Development to shape and lead the L&D strategy across all restaurant concepts and locations. You will partner with operational leaders to close performance gaps and ensure consistent training standards.

Key responsibilities

• Develop and lead the learning and development strategy for all concepts and locations.
• Identify training needs with operational leaders and address performance gaps.
• Design, prepare and deliver engaging training materials, workshops and learning programs.
• Oversee onboarding, service standards, product knowledge, operational training and leadership development.
• Build training plans for new openings and support teams through launch.
• Develop internal trainers and coach managers to reinforce on‑the‑job learning.
• Maintain consistent training standards while adapting content to each restaurant concept.
• Measure training effectiveness through feedback and operational performance indicators.

Required profile

• Bachelor’s degree in Human Resources, Hospitality Management, Education or a related field.
• Minimum 5 years senior L&D experience in food & beverage or hospitality.
• Strong training design, facilitation and presentation abilities.
• Sound knowledge of food & beverage operations and service standards.
• Experience developing leaders, managing training teams and measuring outcomes.
• Fluent English; Arabic is an advantage.