Head of IT – Retail Technology Leader

About the role

A leading regional retailer is looking for a Head of IT to lead its technology strategy, aligning IT infrastructure, applications, digital platforms and data analytics with business goals. The role ensures strong governance, cybersecurity and system performance while driving digital transformation and vendor management. It suits someone with a retail background who wants to act as a mini-CIO and overhaul the IT organisation.

Key responsibilities

• Define and execute the technology strategy and roadmap, aligning IT initiatives with business objectives and emerging digital trends.
• Establish IT governance, risk management and business continuity frameworks, and oversee cybersecurity, infrastructure and operations using best practices such as ITIL.
• Lead enterprise applications (SAP ERP, POS), business intelligence and data analytics, and drive enterprise-wide digital transformation.
• Manage IT budgets, procurement, vendor relationships and contract negotiations to secure value and cost effectiveness.
• Oversee project governance and lead, develop and appraise the technology team, reporting regularly to the CEO on results.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field; a Master's degree is an advantage.
• At least 12 years of IT experience in FMCG retail or a related technology field, including at least 8 years in a leadership role.
• Professional certification such as PMP, ITIL or equivalent.
• Fluency in Arabic and English (verbal and written) is mandatory.

Required skills

• Hands-on experience with SAP ERP and POS systems.
• Experience with ERP transformation and migration.