Housekeeping Manager - Government Projects

About the role

An experienced Housekeeping Manager is sought to oversee housekeeping and cleaning operations across government projects and facilities. The role covers maintaining high cleanliness standards, managing large teams, ensuring contractual compliance and delivering efficient, cost-effective services.

Key responsibilities

• Oversee daily housekeeping and cleaning operations across assigned government projects and facilities.
• Manage and supervise housekeeping teams, supervisors and cleaning staff.
• Ensure services meet government contract requirements, quality standards and client expectations.
• Plan manpower deployment, duty rosters, attendance and staff allocation across multiple locations.
• Conduct regular site inspections and ensure compliance with hygiene, health and safety standards.
• Coordinate with government representatives and clients on operational requirements and service performance.
• Monitor staff productivity, service quality and operational KPIs.
• Manage cleaning materials, equipment, inventory and departmental expenses.
• Handle client complaints and operational challenges, and prepare operational, manpower and performance reports.
• Ensure compliance with contractual SLAs and avoid penalties, and identify ways to improve efficiency and control costs.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Facilities Management or a related field.
• Mandatory: proven experience managing housekeeping or cleaning operations under government contracts/projects in Kuwait.
• Minimum 7 years of relevant experience, including at least 3 years in a managerial position.
• Experience managing large housekeeping teams across multiple sites.
• Strong leadership, communication and client relationship management skills.
• Good command of English; Arabic is an advantage.

Required skills

• Knowledge of cleaning procedures, equipment, chemicals and HSE standards.
• Understanding of government contract requirements, manpower planning and SLAs.
• Experience in soft services, facilities management or outsourced cleaning operations.
• Proficiency in Microsoft Office and operational reporting.