Information Technology Specialist

About the role

This is a full-time, hands-on IT Specialist position in Kuwait within the Digital & Technology department. It leads day-to-day IT operations across Al Faysal and Al Rammah, covering infrastructure, systems, vendors and service delivery, and coordinates key projects such as the Al Faysal migration to Oracle ERP and the move to a Group Managed Service Provider (MSP).

Key responsibilities

• Own day-to-day IT operations across Kuwait sites and act as the single IT point of contact.
• Log and manage incidents, service requests and changes in the ITSM tool (ManageEngine ServiceDesk Plus) and track SLAs.
• Support end-user, infrastructure and application issues, escalating to the group D&T team, the MSP or vendors when needed.
• Manage firewalls (FortiGate), site-to-site VPN, switching, routing and Wi-Fi; administer Windows Server, Active Directory, Microsoft Entra ID and Microsoft 365 (Exchange Online, Teams, Intune).
• Run IT asset management, backups and basic cybersecurity hygiene (patching, access control).
• Manage local IT vendors and contracts, including performance, renewals and costs, and lead the local move to the group MSP.
• Lead the Al Faysal Oracle ERP migration, coordinating vendors, user access, testing, cut-over and post-go-live support, and provide ongoing Oracle ERP support in Kuwait.
• Report IT performance, SLAs, assets, risks and project status to D&T leadership and ensure compliance with group IT policies.

Required profile

• 8 to 12 years in IT, with at least 3 years leading IT for a site or company.
• Multi-site FMCG, food manufacturing, retail or distribution environment preferred.
• Kuwait or GCC experience; fluent English, Arabic preferred.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or Information Systems.
• Proven vendor and contract management.

Required skills

• ITIL 4 Foundation (required)
• Networking: firewalls (FortiGate preferred), site-to-site VPN, switching, routing, Wi-Fi
• Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365 administration
• Oracle ERP (EBS or Fusion) support and migration coordination
• ITSM ticketing (ManageEngine ServiceDesk Plus preferred) and SLA tracking
• Nice to have: van sales or distribution systems, basic Power BI or reporting