Multichannel Customer Support Agent – Arabic & English (Kuwait City)

About the role

CAPAGO is seeking a Multichannel Customer Support Agent to join its Call Center in Kuwait City. You will be the primary point of contact for visa applicants, handling inquiries through chat, email, and phone while delivering professional and efficient service.

Key responsibilities

• Respond promptly to inbound contacts from standard and platinum customers via chat, email, and phone.
• Provide accurate information on visa application options, requirements, and processes.
• Access and update customer accounts, manage appointment dates, and resolve issues.
• Handle complaints with empathy, escalating unresolved tickets when necessary.
• Identify upselling opportunities and promote additional services during interactions.
• Collaborate with internal teams to gather information needed for query resolution.
• Execute outbound campaigns to reach applicants and promote CAPAGO’s services.

Required profile

• Fluent written and spoken English and Arabic (mandatory).
• French language skills are an advantage.
• Strong communication, empathy, and customer‑service orientation.
• Ability to work in a fast‑paced call‑center environment.

Required skills

What we offer

• Temporary local contract.
• Gross salary of 280 KD per month.
• Opportunity to work in an international outsourcing company handling Schengen visa applications.