Officer Quality & Food Safety

About the role

This role supports the implementation and maintenance of food safety and quality systems across all food operations. It ensures compliance with food safety regulations, internal and international standards such as HACCP, ISO 22000 and FSMS, and hygiene practices, so that product quality and operational excellence are maintained.

Key responsibilities

• Support the Food Safety Management System (FSMS) and carry out routine inspections against HACCP, food safety regulations and company standards
• Monitor temperature records, storage conditions and food handling practices, and help prepare for external audits and regulatory inspections
• Implement corrective actions for non-conformities and maintain food safety records, checklists, inspection reports and monitoring logs
• Carry out quality checks on raw materials, production processes and finished products, including sensory evaluations, and report deviations
• Investigate customer complaints and support corrective and preventive actions (CAPA)
• Oversee hygiene and sanitation in kitchens, production facilities and storage areas, verify cleaning schedules, and support pest control follow-up
• Deliver food safety and hygiene training, promote awareness of personal hygiene, allergen management and cross-contamination prevention, and run refresher sessions and toolbox talks
• Identify food safety and quality risks, support continuous improvement, and coordinate with Operations, Production, Procurement and Store teams, including new product launches