Guest Relations Executive - Front Office

About the role

Jumeirah Messilah Beach Hotel and Spa, a beachfront resort in Kuwait with 316 rooms and suites, 80 residential suites and 12 villas, is hiring a Guest Relations Executive for its Front Office. The role covers check-in and check-out, guest assistance, record keeping and revenue maximisation.

Key responsibilities

• Welcome and register guests on arrival, issue room keys and process payments on departure.
• Assist guests efficiently throughout their stay, meeting requests while maintaining privacy.
• Maintain accurate guest records in the Opera system, including passport scans for the CID report.
• Keep the Guest Services desk fully operational, stocked and prepared at all times.
• Maximise room revenue by up-selling and securing the highest possible rates for walk-in guests.
• Attend daily briefings, update supervisors on challenges and help with administrative tasks such as filing and routing reports.

Required profile

• Minimum 2 years of experience in the same role in a five-star hotel.
• Ability to anticipate guests' needs and respond with congenial hospitality.
• Comfort working in a multicultural environment.
• Highly organised, able to multi-task and work well within a team.

What we offer

• Tax-free salary paid in dinar (KWD).
• F&B benefits and reduced hotel rates across Jumeirah properties globally.
• 30 days of annual leave, flights home, live-out and transportation allowances.
• Life insurance, an Incentive Management Scheme and other employee benefits.