Operations Manager - Piercing Jewelry Retail

About the role

Riri Piercing is a brand of stylish, hypoallergenic piercing jewelry designed for everyday wear. It is hiring a full-time, on-site Operations Manager in Kuwait City to oversee daily store and back-office operations. The role ensures smooth inventory management, efficient order processing and consistent compliance with safety, hygiene and quality standards for piercing jewelry.

Key responsibilities

• Coordinate staff schedules, supervise team performance and support training to maintain good customer service and operational discipline.
• Monitor sales and operational metrics, optimize processes and manage vendor relationships.
• Collaborate with management on improvement initiatives and cost control.
• Handle issue resolution, implement standard operating procedures and support promotional activities aligned with brand goals.

Required profile

• Previous experience in retail, beauty, fashion or jewelry operations management is preferred.
• Ability to work on-site in Kuwait City, with flexibility for peak hours, weekends or holidays as needed.
• A relevant diploma or bachelor's degree in business, operations or a related field is beneficial.

Required skills

• Operational management: process optimization, workflow planning and daily store oversight.
• Inventory and supply chain: stock control, demand forecasting, vendor coordination and basic logistics.
• People management: team supervision, performance coaching, scheduling and conflict resolution.
• Customer service and retail: handling customer inquiries, managing service standards and supporting sales.
• Analytical and organizational skills, including data-driven decision-making, reporting, attention to detail and time management.
• Knowledge of basic health, safety and hygiene standards for retail environments.
• Strong English communication; Arabic is an advantage.