Partner Operations Coordinator - Logistics

About the role

Delivery Hero is looking for a Coordinator to help improve the operational performance of its vendors across all verticals. You will identify vendors that need support, deliver training, resolve operational issues and track results, working with teams across the business to create a reliable experience for customers, vendors and riders. The position is based in Salmiya, Kuwait.

Key responsibilities

• Monitor vendor KPIs such as order acceptance, fail rate, cancellations, vendor delay and rider waiting time; identify underperforming vendors, agree on corrective actions and track their impact
• Maintain the list of vendors needing training and schedule and deliver in-person and online training, then follow up and gather feedback
• Support device setup, troubleshooting and replacement
• Act as an operational point of contact for vendors, resolving issues and sharing recurring issues and vendor feedback with Account Management, Rider Operations, Customer Service and other teams
• Prepare performance reports and insights, verify documents and manage compliance and legal requests using company systems
• Maintain accurate vendor data and system configurations, including location details, and support new processes, pilots and special projects

Required profile

• Bachelor's degree
• 3-4 years of experience in operations, logistics or vendor management, ideally in food delivery, grocery or tech
• Confident presentation and facilitation skills, and strong written and verbal communication with the ability to influence external partners
• Highly organized and detail-oriented, able to manage multiple priorities
• Analytical, proactive problem-solver who adapts quickly to new systems and environments

Required skills

• Advanced Excel or Google Sheets
• Strong data interpretation skills