Restaurant Call Center Agent

About the role

Rahul Restaurant, a Kuwait-based restaurant serving authentic Kuwaiti cuisine, is hiring a Restaurant Call Center Agent. This is a contract, on-site position in Kuwait, working closely with the restaurant operations team so that orders are entered accurately and customers are kept informed. The role covers order placement, menu and promotion enquiries, and support for delivery and pickup requests.

Key responsibilities

• Answer incoming calls promptly and handle order placement, menu and promotion enquiries, and delivery or pickup requests.
• Confirm order details and give clear information on prices and availability.
• Record orders, update customer information and track order status using computer systems.
• Maintain a courteous tone, manage several calls at once and escalate issues to supervisors when needed.

Required profile

• Strong customer-facing skills, including experience as a Customer Service Representative and a focus on customer satisfaction.
• Fluency in Arabic; working knowledge of English is preferred.
• Previous experience in a restaurant, call center or hospitality setting is an advantage.
• Ability to work on-site in Kuwait, including evenings, weekends and peak hours.

Required skills

• Basic to intermediate computer literacy, including call center software, order management systems and email.
• Customer support: handling inquiries, resolving basic issues and giving accurate information.
• Good listening, clear communication and attention to detail in a fast-paced environment.