Retail Sales Associate – Customer Service Champion

About the role

Join Majid Al Futtaim Lifestyle as a Sales Associate and become the front‑line champion of customer service. You will interact directly with shoppers, understand their needs, and help create memorable experiences in a vibrant retail environment.

Key responsibilities

• Deliver exceptional customer service in line with Majid Al Futtaim standards.
• Address customer concerns promptly, escalating to the Store Manager when necessary.
• Achieve and exceed sales targets through creative selling techniques.
• Utilise product knowledge to up‑sell and cross‑sell, driving higher transaction values.
• Maintain store standards, including cleanliness, tidiness, and stock replenishment.
• Comply with security policies to minimise stock loss.
• Recommend and locate merchandise across Majid Al Futtaim fashion brands.

Required profile

• High School Certificate.
• 1‑2 years of retail or sales experience.
• Strong communication skills.
• Excellent customer service orientation.

Required skills

What we offer

• A friendly, positive work environment.
• Opportunity to work with over 45,000 diverse colleagues.
• Access to training and development aligned with the Majid Al Futtaim Leadership Model.