Senior Field Service Technician - Appliances

About the role

Electronic service technicians diagnose, repair or replace parts for household appliances. This senior field position involves working independently, with no onsite supervision, and covering a flexible schedule based on business needs.

Key responsibilities

• Pre-screen, identify, analyse and repair appliance and electronic product failures to ensure customer satisfaction.
• Troubleshoot hardware, including audio-DSP, A/V control, video and audio devices, and USB-based software applications.
• Order parts early so they are ready before visiting customers' premises.
• Handle daily administrative tasks such as warranty claims and report submissions.
• Maintain performance objectives, company vehicles, tools, equipment and parts inventory.
• Track service documents and installation actions through forms, reports, logs and records.

Required profile

• 3 to 5 years of field service experience in all major home appliances.
• Refrigerant handling certificate(s), CET (HVAC) and other appliance or electronics service certifications.
• Valid driver's licence with a clear driving record; meets physical demands of field repair (lifting, bending).
• Ability to work a flexible schedule and excellent communication, organisation and customer service skills.

Required skills

• Proficient use of electronics, appliance and refrigeration tools and diagnostic test equipment.
• Proficiency in MS Office and smartphone technology, with quick learning of proprietary software.