Technical Operations Management Team Lead

About the role

The Technical Operations Management Team Lead will head the Site Reliability Engineering (SRE) team, ensuring the availability, performance, and reliability of Zain's digital platforms. This role drives observability strategy, automation, and incident management while aligning technical capabilities with business objectives.

Key responsibilities

• Lead and manage the SRE team, overseeing monitoring, observability, and reliability practices across all digital channels.
• Own and govern the Dynatrace platform, ensuring optimal utilization, standardization, and continuous improvement.
• Define, implement, and evolve the observability strategy in line with business and technology goals.
• Oversee monitoring operations for applications, infrastructure, mobile apps, and websites, including dashboard and alert standardization.
• Drive automation initiatives such as auto‑remediation, alert optimization, and workflow automation.
• Ensure full observability coverage for new services, features, and system integrations.
• Lead performance monitoring and optimization to enhance system stability and user experience.
• Establish best practices, standards, and governance for monitoring and incident management, including root‑cause analysis.
• Monitor and report on system performance, availability, and reliability metrics, and proactively identify risks and bottlenecks.

Required profile

• Proven experience leading SRE or monitoring teams and managing workload, priorities, and resource allocation.
• Strong technical guidance, coaching, and mentorship abilities.
• Ability to set performance objectives, conduct evaluations, and collaborate with development, infrastructure, and other stakeholders.
• Commitment to compliance with information security, health and safety, and environmental policies.

Required skills

• Dynatrace platform administration
• Monitoring tools and observability frameworks
• Automation and auto‑remediation techniques
• Alert optimization and workflow automation
• Performance monitoring and optimization
• Incident management and root‑cause analysis