Technical Support Engineer – Retail IT

About the role

ABYAT is looking for a Technical Support Engineer to ensure the smooth operation of its retail and corporate IT environment across Kuwait. You will be the first point of contact for hardware, software, and network incidents, providing fast and reliable assistance to keep stores and offices productive.

Key responsibilities

• Provide first‑line support for hardware, software, operating systems and peripheral devices across all ABYAT locations.
• Manage incidents and service requests through the IT ticketing system while meeting service‑level expectations.
• Administer Active Directory – create user accounts, manage access, update group memberships, and handle onboarding/off‑boarding.
• Support Microsoft 365 applications (Outlook, Teams, Office) and troubleshoot related user and email issues.
• Diagnose and resolve Windows OS, desktop, laptop, printer and workstation problems.
• Perform first‑level network troubleshooting (connectivity, DNS, DHCP, TCP/IP, LAN, wireless).
• Maintain POS systems, receipt printers, barcode scanners and other retail technology devices to ensure uninterrupted showroom operations.
• Prioritize critical incidents affecting sales, store productivity or management users.
• Document tickets, technical procedures and standard operating procedures accurately.
• Collaborate with internal teams and vendors to resolve complex issues and support infrastructure projects.

Required profile

• 2–5 years of experience in technical support, IT support, service desk or helpdesk environments.
• Strong customer‑service orientation and ability to work under pressure.
• Experience supporting retail technology and corporate IT services.
• Good communication skills in English.

Required skills

• Active Directory administration
• Microsoft 365 (Outlook, Teams, Office applications)
• Windows operating system support
• Desktop and laptop hardware troubleshooting
• Printer and peripheral device maintenance
• POS system support, receipt printers, barcode scanners
• Network troubleshooting (DNS, DHCP, TCP/IP, LAN, wireless)