Telephones Manager

About the role

The Telephones Manager is responsible for overseeing all telephone communications at the hotel, ensuring guest calls, messages, and emergency requests are handled promptly and accurately. This role plays a key part in creating a positive first impression for guests.

Key responsibilities

• Manage daily telephone operations, including guest calls, messages, and wake‑up calls.
• Provide timely, accurate responses to guest inquiries, requests, and emergencies.
• Ensure all messages are correctly logged, delivered, and communicated to both guests and management.
• Promote hotel facilities and services using appropriate up‑selling techniques.
• Handle emergency calls immediately and relay precise information.
• Maintain compliance with hotel security, fire regulations, and health & safety legislation.
• Attend required training sessions and stay updated on hotel services and local attractions.
• Support other departments as needed and uphold brand standards.

Required profile

• Positive attitude with strong telephone communication skills.
• Commitment to delivering high‑level customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer‑focused environment is advantageous.

Required skills

What we offer

• Opportunity to work with a leading global hospitality brand.
• Dynamic, guest‑focused environment with career development potential.