Urgent Collection Supervisor – Full-Time

About the role

The Collection Supervisor will lead the end‑to‑end collections process for international, corporate and SMB customers, ensuring timely payment of invoices and accurate maintenance of the accounts receivable ledger.

Key responsibilities

• Lead and manage the full collections cycle for all customer segments.
• Support the collections team, resolve invoicing and payment discrepancies.
• Monitor and maintain the customer collections ledger and ensure accurate records.
• Communicate effectively with customers, sales account managers and service delivery units to secure payments.
• Reconcile customer disputes related to outstanding balances.
• Validate invoices against contracts using the Contract Management System.
• Track contract validity and expiry, informing sales teams of upcoming renewals.
• Develop discount policies and recommendations based on payment trends.
• Audit supplier and carrier accounts payable, escalating breaches of credit terms.
• Prepare weekly and monthly cash collection reports and analyses.

Required profile

• Bilingual (Arabic preferred) with a Bachelor’s degree in finance, accounting or a related field.
• 5‑7 years of experience in collections or accounts receivable management.
• Strong ability to work independently and produce reports for management and auditors.
• Up‑to‑date knowledge of finance best practices and regulatory requirements.

Required skills

What we offer

• Full‑time position within a leading telecom organization.
• Opportunity to lead a dedicated collections team.
• Professional development in a dynamic, international environment.