Voice & SMS Expert

About the role

The Voice & SMS Expert will lead the end‑to‑end management of international voice, interconnect and SMS services (both P2P and A2P, local and international). Based at the Kuwait head office, the role focuses on commercial optimisation, cost efficiency, service quality, fraud control, regulatory compliance and revenue growth across all voice and messaging streams.

Key responsibilities

• Manage international voice and SMS interconnect business, including commercial agreements, routing strategies and traffic optimisation.
• Drive revenue growth and profitability for voice, P2P SMS, A2P SMS and enterprise messaging through pricing, margin optimisation and new business opportunities.
• Monitor traffic performance, quality and financial KPIs, identifying revenue leakage and cost‑saving initiatives.
• Coordinate with Network, IT, Billing, Revenue Assurance and Fraud teams to ensure seamless route provisioning, service quality and operational efficiency.
• Lead interconnect and messaging initiatives such as A2P monetisation, anti‑fraud measures, SMS firewall governance, dispute resolution and development of new transit and CPaaS opportunities.

Required profile

• Bachelor's degree.
• Minimum 7 years of relevant experience in international voice, interconnect or SMS services.
• Full‑time availability, based in Kuwait.

Required skills