Account Manager - Local Shops

About the role

We are looking for an Account Manager to manage relationships with local shops and restaurants on the Talabat platform. The role involves supporting partners, ensuring their menus are accurate, and driving commercial growth through sales and promotional activities.

Key responsibilities

• Maintain continuous business relationships with client restaurants and shops, providing support and resolving operational issues.
• Ensure menus are up‑to‑date and optimise restaurant content such as minimum order amount and delivery times.
• Renegotiate commission rates and build new commercial relationships with existing partners.
• Drive advertisement sales by acquiring brand images, placing Talabat stickers, banners and newsletters.
• Create and manage food coupons, promotions and vouchers for partner shops.
• Promote digital tools – track‑order feature, online payment gateway, backlinks, splash pages and white‑label solutions.
• Monitor shop activity on the Talabat website, troubleshoot shutdowns or delivery interruptions.
• Maintain accurate records of sales calls, closed deals, follow‑up activities and contract reporting.

Required profile

• Bachelor’s degree in any discipline.
• 3‑5 years of experience in a similar account‑management role, preferably in FMCG, e‑commerce or retail.
• Strong analytical ability to interpret sales data and propose solutions.
• Excellent communication and negotiation skills.
• Customer‑oriented mindset with adaptability and flexibility.

Required skills