Assistant Manager – Housekeeping

About the role

This entry‑level management position supports daily operations in Housekeeping, Recreation/Health Club and Laundry at a hotel in Kuwait City. The Assistant Manager works closely with staff to ensure guest rooms and public areas are clean, well‑maintained, and meet quality standards while staying within budget.

Key responsibilities

• Coordinate daily housekeeping assignments, obtain room lists, and communicate room status to the Front Desk.
• Supervise shift operations, enforce housekeeping policies, and conduct inspections of guestrooms and public spaces.
• Manage inventory of linens, supplies, and equipment; order and replenish as needed.
• Collaborate with Engineering for guest‑room maintenance and ensure compliance with OSHA regulations and loss‑prevention policies.
• Handle guest complaints, review comment cards, and empower staff to deliver excellent customer service.
• Support training initiatives, coach and counsel employees, and oversee payroll administration.
• Act as interim supervisor for housekeeping in the absence of the Director of Services or Housekeeping Manager.

Required profile

• High school diploma or GED with at least 2 years of housekeeping or related experience, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no experience required).
• Strong knowledge of housekeeping operations, budgeting, and guest‑service standards.
• Ability to work full‑time on‑site in Kuwait City.

Required skills