Bellman – Guest Services Associate

About the role

As a Bellman at Accor, you will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless arrival experience. You will work closely with the Front Office and Concierge teams to uphold the brand’s luxury standards.

Key responsibilities

• Greet guests upon arrival with professionalism and genuine hospitality.
• Assist with luggage handling, storage, and delivery to rooms.
• Escort guests to their rooms while highlighting hotel facilities and services.
• Coordinate efficiently with Front Office and Concierge to fulfill guest requests.
• Maintain an organized, welcoming lobby and entrance area.
• Arrange transportation and support guest departures.
• Uphold the highest standards of luxury hospitality and guest service at all times.

Required profile

• Passion for luxury hospitality and exceptional service.
• Strong interpersonal and communication abilities.
• Attention to detail and commitment to excellence.
• Team‑oriented mindset in a diverse, dynamic environment.
• Previous experience in a luxury hotel setting is an asset.
• Proactive, solution‑oriented approach with empathy and calm under pressure.
• Fluent written and verbal English.
• Ability to thrive in a multicultural workplace.

Required skills

What we offer

• Access to Accor’s learning programs for talent development.
• Opportunities for career growth within the property and globally.
• Engagement in corporate social responsibility and ESG initiatives.
• Inclusive work environment that values diversity and inclusion.