Call Center Representative – Customer Service

About the role

The Call Center Representative will be the first point of contact for SRVME customers in Kuwait, handling inquiries, providing accurate information and resolving issues promptly. This role demands strong communication skills, patience and a customer‑first attitude to ensure a positive service experience.

Key responsibilities

• Answer incoming calls and messages, responding to customer inquiries in a professional manner.
• Provide accurate details about SRVME’s services and offerings.
• Handle complaints, resolve issues and escalate complex cases when required.
• Record interactions and update the CRM system with detailed notes.
• Follow up with customers to confirm satisfaction and service quality.
• Meet performance targets such as call‑handling time, satisfaction scores and resolution rates.
• Collaborate with other departments to ensure smooth delivery of services.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service or a call centre is an advantage.
• Fluent verbal communication in English and Arabic.
• Ability to multitask, manage time effectively and work under pressure.
• Problem‑solving mindset with attention to detail.

Required skills

• Basic computer literacy.
• Familiarity with CRM systems.

What we offer

• Full‑time, onsite position based in Kuwait.
• Rotational shifts, including evenings and weekends.
• Professional and supportive team environment.