Call Center Specialist

About the role

The Call Center Specialist is a full‑time, on‑site position in Al Asimah, Kuwait. You will handle inbound and outbound calls, answer customer inquiries about Bling’s cleaning services, and guide both B2B and B2C clients through booking, tracking, and post‑service support.

Key responsibilities

• Manage high‑volume inbound and outbound calls.
• Provide clear information on service options, policies, and pricing.
• Assist customers in booking and tracking cleaning appointments.
• Record all interactions accurately in the CRM system.
• Update customer information and coordinate with operations to ensure service quality.
• Resolve routine issues and escalate complex concerns when necessary.
• Adhere to call‑center procedures and meet performance targets.
• Contribute to a positive overall customer experience.

Required profile

• Strong customer‑facing skills with experience in high‑volume contact centers.
• Clear, professional verbal and written communication in English.
• Ability to stay calm under pressure, manage multiple calls, and solve problems efficiently.
• Previous experience in call centers, customer operations, or service‑oriented roles is preferred.
• Fluency in English; Arabic or additional languages are a plus.
• High school diploma or equivalent; further education in business or communications is advantageous.
• Willingness to work on‑site in Al Asimah with flexible scheduling, including evenings or weekends.

Required skills

• CRM software
• Call center software