Customer Success Manager – Kuwait

About the role

We are seeking a passionate Customer Success Manager to join our growing team in Kuwait. You will work closely with corporate clients to ensure successful adoption of our SaaS solutions, drive measurable business outcomes, and act as the voice of the customer within the company.

Key responsibilities

• Lead customer onboarding and ensure seamless product adoption.
• Proactively manage projects and stakeholders, using proven project‑management frameworks.
• Gather customer requirements, pain points, and tailor solutions accordingly.
• Develop and execute comprehensive account plans to drive growth and retention.
• Provide strategic, consultative advice aligning client objectives with our offerings.
• Build and maintain strong relationships with key corporate clients.
• Identify upsell and cross‑sell opportunities in partnership with the Sales Manager.
• Monitor churn risk, develop anti‑churn strategies, and coordinate with professional services and sales.
• Analyze customer health data to deliver data‑driven recommendations.
• Advocate for customers internally and create best‑practice success stories.
• Collaborate with sales, marketing, and product teams to deliver exceptional experiences.

Required profile

• Minimum 3 years experience as a Customer Success Manager, Consultant or Account Manager in a SaaS environment.
• Degree in Business, Engineering, Computer Science or a comparable field.
• Proven experience leading training workshops, product demos and executive meetings.
• Strong conflict‑resolution and negotiation skills.
• Comfortable building relationships with senior stakeholders.
• Thrives in a fast‑paced, dynamic environment with evolving processes.
• Excellent written and spoken English communication skills.
• Team player, tech‑savvy, action‑oriented with a customer‑centric mindset.

Required skills