Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site IT assistance when full‑time engineers are unavailable or during dispatch activities. The role involves rapid response to hardware, software, and networking issues across a range of devices, ensuring business continuity for end‑users.

Key responsibilities

• Provide on‑site support for desktops, laptops, Macs, and peripheral devices.
• Install, configure, and maintain hardware and software according to company standards.
• Execute IMAC (Install, Move, Add, Change) tasks for IT assets.
• Troubleshoot and resolve hardware and software problems, including break‑fix incidents.
• Coordinate repairs and replacements with OEMs and vendors.
• Manage IT inventory, asset tracking, and documentation.
• Perform system imaging for laptops and desktops.
• Set up, troubleshoot, and maintain printers and network printers.
• Assist with conference‑room AV equipment and meeting‑room technologies.
• Deliver high‑touch VIP/end‑user support.
• Resolve Office 365 issues and general user account problems.
• Install and troubleshoot compliance and security software.
• Support both Windows and macOS environments.
• Adhere to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and update knowledge‑base articles.
• Provide after‑hours support for events and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking understanding, including DHCP, DNS, and LAN connectivity.
• Experience with printer and network‑printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Windows operating system
• macOS
• Office 365
• DHCP
• DNS
• LAN networking
• Printer configuration and network printer troubleshooting
• Hardware installation and troubleshooting
• System imaging tools