IT Core Banking Support – Level 2/3

About the role

The position provides Level 2 and Level 3 support for core banking applications in Kuwait. You will work closely with internal teams and external vendors to ensure the availability, performance, and stability of business‑critical systems.

Key responsibilities

• Troubleshoot configuration, integration, data, access, and system issues (L2).
• Apply approved configuration changes, minor fixes, and support routine deployments and updates.
• Coordinate escalations with internal teams and vendors.
• Resolve complex, recurring, and high‑impact incidents (L3) and perform root‑cause analysis.
• Implement permanent fixes, support major upgrades, migrations, and architectural changes.
• Drive performance optimisation and stability improvements.

Required profile

• Proven experience delivering Level 2 and Level 3 application support for business‑critical systems.
• Strong analytical skills to diagnose and resolve complex technical issues.
• Ability to work collaboratively with internal stakeholders and external vendors.
• Familiarity with banking or financial services environments is preferred.

Required skills

What we offer

• Opportunity to work on mission‑critical banking applications.
• Collaborative environment with cross‑functional teams.
• Exposure to large‑scale system upgrades and migrations.