Online Sales Supervisor

About the role

The Online Sales Supervisor is a full-time, on-site position based in Al Asimah, Kuwait. You will lead the online sales team, monitor performance against targets and KPIs, and ensure timely responses to customer inquiries and orders.

Key responsibilities

• Supervise the online sales team and coach members to maintain consistent sales practices.
• Monitor sales targets, KPIs and prepare performance reports.
• Optimize product listings and coordinate promotions with marketing.
• Collaborate with logistics to improve order fulfillment and online customer experience.

Required profile

• Strong analytical ability to interpret sales data and support data-driven decisions.
• Proven team-management and training experience in an online sales environment.
• Excellent customer service and communication skills for handling inquiries and internal coordination.
• Relevant diploma or bachelor’s degree in business, marketing or a related field, or equivalent experience.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Experience using online sales platforms and e‑commerce tools.
• Knowledge of CRM systems (advantageous).