e-Commerce Director – Marketplace (Kuwait)

About the role

Reporting to the SVP, this high‑impact leadership position is responsible for establishing and scaling a marketplace business from inception, shaping strategy, operations, and commercial performance. You will build and lead a new team, drive marketplace growth, expand cross‑border trade capabilities, and develop strategic partnerships across multiple international markets.

Key responsibilities

• Define and execute the long‑term marketplace strategy, building a scalable business from inception to maturity.
• Lead the launch, growth, and optimisation of a best‑in‑class marketplace platform across multiple product categories.
• Build, develop and lead a high‑performing marketplace team, establishing structure, processes and operating models.
• Drive seller acquisition, onboarding and engagement to create a diverse and competitive merchant ecosystem.
• Develop cross‑border e‑commerce capabilities and expand partnerships across GCC, APAC, Turkey, Europe and other key markets.
• Own commercial performance, including GMV, revenue, profitability, customer acquisition, seller growth and operational KPIs.
• Partner closely with technology, merchandising, logistics, marketing, finance and customer experience teams to deliver seamless execution.
• Identify new growth opportunities, market trends and strategic partnerships to strengthen marketplace leadership.

Required profile

• 15+ years of experience in e‑commerce, digital commerce, marketplace platforms or omnichannel retail.
• Proven track record of launching and scaling a marketplace business from the ground up.
• Strong understanding of marketplace economics, seller ecosystems, commission models and platform operations.
• Experience leading cross‑border trade, international sourcing and multi‑country e‑commerce expansion.
• Demonstrated success managing large P&L and delivering sustainable revenue and profitability growth.
• Strong commercial acumen with ability to negotiate and build strategic partnerships with merchants, brands and service providers.
• Experience hiring, developing and leading high‑performing teams in fast‑paced environments.
• Exceptional leadership, stakeholder management, communication and strategic planning skills.

What we offer

• High visibility role with direct exposure to senior executive leadership.
• Competitive executive package and career‑defining growth opportunity within a leading regional organisation.
• Role based in Kuwait.